Course Id :
GS-INFS-26
Stream :
Information Security
FROM DISRUPTION TO DISCIPLINE: ITIL/ITSM FOUNDATION
UPCOMING DATES
Duration
1 Days
CPD Credits
8
Exam Duration
8 Hours
Course DETAILS
Gorisco has designed this training course to provide participants with a practical understanding of key Information Security Management System (ISMS), Business Continuity Management System (BCMS), Incident Management, Problem Management, Change Management, Privacy, and Audit Support concepts. The course is designed to equip learners with the knowledge and skills required to perform essential operational and compliance-related responsibilities in alignment with international standards such as ISO 27001, ISO 22301, and applicable privacy regulations.
By attending this course, participants will gain the confidence to identify and log incidents correctly, understand problem management fundamentals, learn the basics of change requests, recognize privacy obligations, and support audit evidence collection activities.
Upon completion of this training, participants will be better prepared to contribute effectively to organizational compliance, operational resilience, and continual improvement initiatives.
WHAT YOU’LL BE ABLE TO DO
After completing this course, participants will be able to:
1. Identify and log incidents correctly.
2. Understand Problem Management fundamentals and root cause analysis concepts.
3. Understand change request basics.
4. Recognize privacy obligations.
5. Support audit evidence collection.
Course ObjECTIVES
• Gain a practical understanding of incident identification, logging, and escalation procedures.
• Learn the fundamentals of Problem Management, including root cause analysis and preventive actions.
• Understand the basics of change request and change management processes.
• Recognize key privacy principles and employee responsibilities.
• Develop the ability to support audit preparation and evidence collection.
• Strengthen awareness of ISMS and BCMS operational controls and compliance requirements.
WHO SHOULD ATTEND
• IT Support and Operations Staff
• Junior Compliance Associates
• New ISMS/BCMS Team Members
• Audit Support Personnel
Prerequisites
There are no formal prerequisites for this course. However, a basic understanding of IT operations, information security, compliance, or business continuity concepts will be beneficial. This course is suitable for beginners and professionals transitioning into ISMS, BCMS, compliance, audit support, or service management roles.